Help Center

Found 100 out of 200

Accepting payments in USD and EUR

In addition to shekels, Allpay supports payments in US dollars (USD) and euros (EUR).

Available payment currencies are shown in the Settings ➙ Permissions section.

By default, only payments in shekels are enabled after registration. To accept payments in USD or EUR, a separate permission must be requested.

Before requesting permission to accept payments in foreign currencies

In many cases, accepting payments in shekels is sufficient for a business. However, if your customers are located in Europe, the US, or other countries, it may be more convenient for them to view prices in USD or EUR.

For this purpose, we offer a special feature — currency display conversion. This means the customer will see the payment amount in, for example, euros, but the actual charge will be made in shekels based on their bank’s exchange rate.

No permission is required to use this feature — it is already available.
‍

More details: How to display the payment amount in USD or EUR.

We recommend using this solution in most cases.

Requesting permission to accept payments in foreign currencies

Go to Settings ➙ Modules and activate the “USD & EUR” module.

To activate it, you’ll need to upload a bank letter with the details of your foreign currency account. The letter must:

Be in English
Include the account number in IBAN format
Include your name (or company name) and Teudat Zehut number (or company number)

Examples of bank letters:‍ Discount, Leumi, Hapoalim.

The confirmation letter can be downloaded from your bank's online account or obtained by visiting the bank in person. Letters that do not meet the above requirements will not be accepted.

The letter will be forwarded to the relevant credit company (Isracard or CAL — depending on how your business is connected to the Allpay system) with a request to approve foreign currency operations for your account.

The average approval time is 2–3 weeks.

Allpay cannot guarantee approval for foreign currency transactions; however, we do everything possible to ensure that all our customers receive the necessary authorization.

When a business website has an English version and clearly displays products or services with prices in USD or EUR, it increases the likelihood of approval.

Once the approval is granted, the module status will change to “Active” and you will receive a notification. Please make sure notifications are enabled under Settings ➙ Notifications.

How to accept payments in foreign currency

When creating a payment link, you will see an option to switch the payment currency.

When creating payments via API, you can pass the values "USD" or "EUR" in the currency parameter.

Commission and withdrawals

We do not charge any additional commission for foreign currency payments — standard rates apply.

However, your bank may charge a fee for receiving currency withdrawals. These withdrawals are made via the SWIFT system and go through a chain of three banks: our bank, your bank’s foreign branch, and your bank in Israel. The total fee per withdrawal can reach up to $40. We cannot influence this fee, but you can ask your bank for better terms.

For this reason, withdrawals are made starting from 100 USD/EUR. Any amount below 100 USD/EUR will be carried over to the next withdrawal.

Receipts

According to the law, official receipts (kabalot and heshbonit mas) must be issued in shekels.

Therefore, for foreign currency payments, the service price in the receipt appears in the payment currency, while the VAT amount and total are shown in shekels based on the current exchange rate. We use exchange rates from Google Finance.

If your customer needs a receipt showing the total amount in the original payment currency (not in shekels), a copy can be downloaded from the EasyCount or Morning dashboard.

Keep reading

Profile

Payment links

Documents

3-D Secure

3DS is a technology that adds a layer of security to online payments by requiring the cardholder to confirm the payment in the bank's app or by entering a one-time SMS code.

It is used to protect against fraudulent transactions, helping businesses reduce risks of chargeback requests.

Connecting and configuring

You can activate 3DS and set the minimum payment amount from which it will be applied in the Settings ➙ Modules ➙ 3DS section.

Keep reading

Security

Customer email notification after payment

After payment, customer receives an email notification about the payment. Make sure this feature is enabled in Settings -> Notifications

An email notification by itself is not a receipt.

If you enable integration with the EasyCount electronic receipt system, the receipt will be created automatically, and a button for downloading it will be added to the notification.

Example of email notification

Keep reading

Documents

Integrations

Test Mode

Test mode allows you to test payments without processing real transactions. This mode is typically used by developers during website development.

For API integrations

Test mode is activated separately for each integration in the Settings --> API Integrations section.

The list of test cards is available in the API documentation.

For payment links

‍Test mode is also available for payment links created in the Allpay dashboard.

You can activate it in the Settings --> Payment Links --> Test Mode.

Once activated, all payment links will operate in test mode. Test cards are provided on the payment page.

Test receipts

To generate test receipts in test mode, you need to enter the API keys from the test account of the corresponding service (e.g., Morning or EasyCount) in the module settings.

Keep reading

Integrations

Payment links

API

VAT for payments from abroad

VAT 0% may apply to sales to foreign residents.

According to the law, a foreign resident is defined as an individual who permanently resides outside of Israel or a legal entity registered abroad.

When processing a payment, there is no reliable technical way to determine whether the payer is a foreign resident. Geolocation is unreliable, as an Israeli resident may be abroad at the time of payment.

Since the business is in direct contact with the customer to whom it sells goods or services and reports to the tax authorities, the business is responsible for correctly issuing the tax invoice.

Automatic application of VAT 0%

If a business wants VAT 0% to be automatically applied in invoices, a relatively good method is to rely on the country in which the payer’s card was issued (with the caveat that this method also has exceptions).

Therefore, Allpay provides a function to generate invoices with VAT 0% for payments made with foreign cards. However, for technical reasons, the system can only determine whether a payment was made with a foreign card after the transaction is completed.

Since the tax invoice (heshbonit mas/kabala) is generated after the actual payment, the system will indicate VAT 0% in the invoice, and the service cost will be equal to the final amount.

Example:

Payment with Israeli card:

Service — 100 NIS

VAT — 17 NIS

Total — 117 NIS

Payment with foreign card:‍

Service — 117 NIS

VAT — 0 NIS

Total — 117 NIS

We recommend in payment link settings set VAT mode → included in price and display prices with VAT already included. This will appear more natural to international customers.

VAT collection for foreign cards

If a business does not want to rely on determining foreign residency based on the card’s country, it is necessary to activate the checkbox Charge VAT on foreign cards in Settings → Company. This will apply VAT to foreign cards the same way as to Israeli cards.

Keep reading

Documents

Requirements for your website or business page

To accept online payments, you must have a website or a business page on a social network that provides information about your business.

Website Requirements

1 The website content must clearly explain what you sell.

2 Your website must include the following business contact details:

Phone number (or WhatsApp),
Email address
Physical address (city, street, and house number)

If your business does not have a physical address, provide the one listed in your business registration certificate (Ishur Osek Patur/Murshe).

3 Include a Privacy Policy and Terms of Service for selling products or providing services in English or Hebrew.

Privacy Policy template: ENG, HEB

Terms template (product sales): ENG, HEB

Terms template (service provision): ENG‍

These templates are examples. Allpay does not provide legal advice!

The website can be in any language and domain zone, but the Privacy Policy and Terms of Service must be in English or Hebrew.

4 If your business requires licensing, display the relevant licenses and certificates on your website.

Social network page requirements

1 The content must clearly indicate that the social network page is used for business purposes and specify the services or products offered.

2 The page must include easily visible contact details:

Phone number
Email address
Physical address (city, street, and house number).

If requirements are not met

Failure to meet these requirements may result in your request to process payments being denied.

Allpay, like any payment service in Israel, depends on an external regulator for issuing permissions. We do our best to help our clients obtain approval, but this is only possible with your cooperation.

Keep reading

Where to download the payment system commission receipt

In Allpay, there are two types of expenses:

commission on payments
subscription fee

Commission

The commission is deducted from each withdrawal. On the 11th of each month, a link to the commission receipt for all payments from the previous month appears in the Withdrawals tab.

Subscription fee

The subscription fee is charged once a month from the linked card. After each charge, a receipt is available in Settings ➙ Tariff ➙ Balance.

‍

Keep reading

Documents

J5 transaction: reserving funds on a client's card for later charge

A J5 transaction is a two-step payment process that begins with a pre-authorization. In the first step, the specified amount is reserved (held) on the buyer’s card for up to 168 hours (7 days) without actually charging the card.

To charge the reserved funds, the seller must initiate a charge request within that time frame and within the reserved amount. If the charge is for a smaller amount, the remaining balance is automatically released.

The term “J5” is used in Israeli payment systems as an internal code to refer to this type of transaction.

Use Cases

Delivery orders – The amount is reserved when the order is placed and charged after delivery is confirmed.

Variable price orders – For example, when buying products sold by weight (meat, fruits, vegetables), the final price is determined after weighing.

‍Pay as you go – The customer uses a service within a limit, and the final amount is calculated at the end.

Car rentals & hotels – The amount is reserved to cover possible damages or extra expenses.

Custom-made products – When ordering custom furniture or jewelry, the amount is reserved at checkout and charged when the product is ready.