Help Center

When designing a user account interface for managing tokens to charge a customer's card in line with your platform's pricing plan, it's essential to focus on user experience, transparency, and error handling.

Below are key recommendations to ensure an efficient and user-friendly interface:

Automate retries for failed charges

If a charge fails due to insufficient funds or other errors, automate the retry process to increase the likelihood of successful payment.

Recommended schedule: Attempt the charge up to 7 times, with a 1-day interval between each attempt.

If all attempts fail, terminate the rebilling process and notify the user.

Notify users about retries and allow them to top up their account or update their payment method before the next attempt.

Provide a manual retry option

Include a button that allows users to manually retry a failed payment.

This empowers users to resolve issues on their own after addressing payment failures (e.g., topping up their card).

Ensure the section with this button remains accessible, even during failed transactions.

Display refunds in transaction history

If a refund is processed, make sure it is clearly displayed in the transaction history.

Include details such as the refunded amount, reason for the refund, and the associated transaction.

It improves transparency and helps users easily track their financial activity.

Allow linking of multiple cards

Enable users to add a second card as a backup payment method.

Attempt to charge the primary card first. If it fails, automatically charge the backup card.

This reduces the likelihood of payment failures, ensuring uninterrupted service for the user.

Easy access to unsubscribe

Make the unsubscribe button visible and easy to find.

Do not automatically delete a user’s saved card unless explicitly requested. This allows users to easily return and reactivate their subscription without having to re-enter card details.

Clearly display plan and charge information

Provide detailed information about charges directly in the interface.

Show the base subscription cost, applicable taxes, fees, and any other components that make up the total charge.

This reduces confusion and prevents complaints by keeping the user fully informed.

Real-time notifications

Notify users via email or in-app messages for important events, such as failed charges, refunds, or subscription renewals.

We help Amuta (Non-Profit Organization) connect payment system to accept donations.

Amuta is a non-profit organization that aims to promote socially significant goals or ideas in society.

Documents required to enable payments

1. Identity card (identity card) of the founder or director.
2. Certificate of registration of amuta (certificate of registration).
3. Certificate with bank account details (bank account details).
4. Certificate of Good Governance (A letter of submission) or a proof of submission of documents signed by an accountant (Amityat).

The certificate of good governance confirms the legality and continuity of the Amuta's activities for two years. And a “proof of submission of documents” is a kind of temporary “certificate of good governance”.

Registration steps

1. Make sure that the amuta site matches requirements.
2. Fill in registration form.
3. Within 24 hours, an Allpay manager will contact you to clarify the required documents.
4. If all is well, you will be approved within 48 hours and can start accepting payments.

Technical capabilities

To accept donations, Allpay provides the ability to create payment links with a field for entering the amount so that the payer can specify the desired contribution amount. The function of creating subscriptions for automatic monthly charges is also available.

All other features of the system, including the integration of payments with the site, will also be available.

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To have the Bit payment button appear on your payment pages, activate the Bit module in the <span class="u-richtext-element">Settings</span> ➙ <span class="u-richtext-element">Modules</span> ➙ <span class="u-richtext-element">Bit</span> section.

Payment via Bit is only possible from a mobile device on which the Bit app is installed. When paying from a computer, the system will display a QR code for scanning and switching to payment from a mobile device.

Payments received through Bit are credited to the business's bank account along with the payout in the same way as other payments.

Bit button for foreign customers

Since Bit is an Israeli system, we make it possible to hide the Bit button for customers who pay from abroad. The system determines the client's geolocation by its IP.

The corresponding switch can be found in the module settings.

Restrictions

Up to 5000 ILS. Payment via Bit cannot exceed 5,000 shekels. The sum of all payments per month from all customers cannot exceed 20,000 shekels.

ILS. Bit only supports payments in shekels.

There are no installments. You can only pay with Bit in one payment.

There are no subscriptions. Bit does not allow you to save your customer card for future charges, so we hide the Bit button for “Subscription” payment links.

Ten minutes. From the moment you press the Bit button, the customer has 10 minutes to make a payment.

Diners. Diners and Discover brand cards are not supported by Bit.

Name and email

Bit does not give us the payer's name and e-mail address, so we request them ourselves when making a payment. The e-mail field is optional, and if it is not filled in by the customer, a payment confirmation will not be sent.

Integrations

For payment integrations from ours catalogue The Bit button will be shown on the payment page if the module is activated and hidden if not.

API

Software integration developers documentation<span class="u-richtext-element">, can control the display of the Bit button on the payment page by using the show_bit parameter.</span> However, the Bit module must first be activated through your Allpay account.

For test payments, use the real card attached to the Bit app. At the same time, don't forget to activate the test mode for payment integration.

You can set a date and time for a payment link to automatically turn off and no longer accept payments.

For example, when selling tickets, you can set the event start time as the deadline for buying a ticket.

<span class="u-richtext-counter">1</span> In <span class="u-richtext-element">Settings</span> --> <span class="u-richtext-element">Payment links</span>, activate the <span class="u-richtext-element">Disable links by</span> time option.

<span class="u-richtext-counter">2</span> When creating a new payment link, expand <span class="u-richtext-element">Advanced</span> and set the shutdown timer to the exact time to one minute.

The payment link will automatically stop working at the specified time. This is the same as manually selecting “Stop accepting payments” from the link menu.

You can also automatically deactivate a link after selling a certain number of tickets, goods, or services. To do this, watch quantity management article.

Some types of businesses are considered high-risk and credit companies require more thorough verification when connecting a payment system.

In particular, these include advice in the field of finance and health, the sale of medicines and dietary supplements, the sale of tobacco and smoking mixtures, trading on the stock exchange, esoterics and spiritual practices, dating sites, and some others.

Before being approved to accept payments, such a business must undergo full verification, which includes security checks and signing a physical agreement with a credit company (Isracard, CAL, or MAX).

Verification process

<span class="u-richtext-counter">1</span> Fill in registration form.

<span class="u-richtext-counter">2</span> We will pre-check the data provided, request additional documents if necessary, and let you know if any changes to your site are required.

For activities in the field of health, psychology, coaching and business consulting, we will ask for a higher education diploma in the relevant field and certificates of completion of specialized programs.

<span class="u-richtext-counter">3</span> We will ask you to pay 150 ILS. These are the costs we bear for connecting each business, regardless of whether it is approved by the credit company or not.

The funds are non-refundable. But if the business is approved, they will be credited for the first three months of using Allpay. At the same time, we will do everything possible to ensure that approval is granted, and we expect maximum assistance from you.

<span class="u-richtext-counter">4</span> We will transfer the data to the credit company, which will verify it and appoint an agent to meet you and sign a physical contract. The review takes from one week to a month.

<span class="u-richtext-counter">5</span> An agent will contact you to arrange a meeting and sign a contract.

Often, an agent only speaks Hebrew, but all you have to do is arrange a meeting where you don't need to have a dialogue.

In some cases, verification can be done remotely by filling out an online form and recording a video. However, this depends on the credit company's decision.

<span class="u-richtext-counter">6</span> Usually, the agreement is approved within a week after signing, after which it is possible to accept payments via Allpay.

We will fully support you in this process and provide full support, waiting for your cooperation. However, we reserve the right to refuse at any stage.

List of special business categories

Spiritual practices

Dating

Investments

Financial, health and career advice

Drugs and supplements

Alternative medicine

Tobacco, smoking mixes

Stock exchange trading

Esotericism

And some others.

При создании платежной ссылки можно открыть возможность оплаты в рассрочку, указав максимальное число платежей, которое клиент сможет выбрать.

Если клиент выберет 2 и более платежа, то оплата будет списываться с его карты и поступать вам частями ежемесячно до достижения полной суммы.

Рассрочка работает только по кредитным картам, выпущенным в Израиле!

1. Создайте ссылку на оплату

При создании ссылки откройте раздел Дополнительно, для типа платежа выберите Рассрочка и укажите максимальное число платежей, которое сможет выбрать клиент.

2. Отправьте ссылку клиенту

На странице оплаты клиент увидит опцию выбора числа платежей. Если он оставит 1 платеж, то полная сумма будет списана сразу.

Пример

Для услуги стоимостью 6000₪ вы открыли возможность рассрочки до 5 платежей. При оплате клиент выбрал рассрочку в 3 платежа. В момент оплаты с него будет списана сумма 2000₪, через месяц еще 2000₪ и на третий месяц последние 2000₪.

Квитанция для оплаты в рассрочку создается на полную сумму сразу. При этом в квитанции указывается график платежей.

Если оплата в рассрочку не прошла

Наиболее вероятные причины:

1) карта клиента не является кредитной, а дебетовой;

2) карта выпущена не израильским банком;

3) кредитный лимит карты (мисгерет) меньше общей суммы платежа.

Почему невозможна рассрочка по иностранным картам

Оплата в рассрочку работает только по кредитным картам в рамках их кредитного лимита. Так как система не может распоряжаться кредитным лимитом клиентов зарубежных банков, разбивка на платежи по таким картам работать не будет.

Это ограничение финансовой системы. Рассрочка по сути — это кредит. Если у клиента нет денег на счёте, то вы (как бизнес, которому он сделал оплату в рассрочку) всё равно получаете очередной платёж за счёт кредита, который банк даёт клиенту. Управление кредитным лимитом для граждан и взыскание с них долга в случае непогашения кредита можно гарантировать только внутри страны.

В свойствах отклоненных платежей можно увидеть название ошибки и понять причину.

Коды ошибок

20004 Refusal by credit company. Please try a different card

Кредитная компания (банк), выпустившая карту, не одобрила платеж. Мы не видим причины отказа и не можем проверить её, если карта выпущена за рубежом. Единственный способ выяснить причину — держателю карты обратиться в банк.

Иногда банк может посчитать операцию подозрительной и заблокировать её. После обращения держателя карты банк снимет блокировку и платеж пройдет. Другая частая причина — нехватка средств на счёте.

Если ошибка возникла по карте, выпущенной в Израиле, у нас есть способ проверить причину отказа с кредитной организацией. Если карта зарубежная, такой возможности у Allpay нет.

20010 Payment is not approved for debit cards

Попытка осуществить платеж в рассрочку по дебетовой карте. Такие платежи возможны только по кредитным картам и только выпущенным в Израиле. Больше информации.

В Allpay у вас два вида расходов:

1) комиссия с платежей; 

2) абонентская плата.

Комиссия

Комиссия вычитается из выплаты. Каждого 11 числа на вкладке «Выплаты» появляется ссылка на квитанцию за комиссию по всем платежам за предыдущий месяц.

Абонентская плата

Абонентская плата списывается раз в месяц с прикрепленной карты. После каждого списания квитанция появляется в разделе Настройки ➙ Тариф ➙ Баланс.